How To Complain About a Bad Debt Collector

For some people it’s been a rough couple of years. Our financial system is in the middle of a long-needed correction but it hasn’t been easy for many people. If you’re in that boat with the rest of us you know what I’m talking about.
You may owe more than you can pay and as a result, you may have been contacted by one, two, or more bill collectors. That’s never a pleasant experience especially if they call you several times a day, leave messages, and send letters, etc. It’s especially unpleasant when you’re being contacted by a bad debt collector, someone who attempts to get you to pay by bullying you.
Unfortunately, a significant number of collection agencies employ this tactic and often get away with it. And if you’ve summoned up the courage to actually speak to a collection agency representative to try and work out your problem only to be treated in an abusive manner, it’s very disheartening. But under the umbrella of the Fair Debt Collection Practices Act or FDCPA, there are ways for you to counteract that kind of treatment.
You can file a formal complaint with the Federal Trade Commission (FTC) against the collection agency. The FTC’s job is to enforce the FDCPA and their website has a form just for consumer complaints of this type. Understand that a single complaint won’t cause any collection agency to shake in their boots, but if you copy them in on the complaint you’ll be announcing to them that you know at least a little bit about your rights and that may get them to back off of their hard-handed tactics.
You can file a formal complaint with your State Attorney General or the Attorney General of the collection agency’s state (if they’re based outside of your own). On a state level, the Attorney General is usually charged with enforcing a state’s collection laws so a letter to his or her office pointing out the specific abusive behavior you experienced is probably the right place to go. Again, copy in the collector so they know you’re an advocate for your own rights and won’t be pushed around.
Remember that complaining about a bad debt collector or even suing one yourself does not in any way erase your obligation to pay back a just debt. But no matter how much money you do owe or how long you’ve owed it does not entitle any collector to treat you unfairly.
David T. Andrews has worked in the financial sector for over 20 years. To learn more about what debt collectors can and cannot do, click here. Also, take the time to learn more about the kinds of financial tools that can help get you out of debt (like free reloadable debit cards).
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